Refund & Cancellation Policy

This policy explains how subscription cancellations and refunds work for ScanToDine, provided by ScanToDine. It should be read with our Terms of Service.

Subscriptions

Plans are billed per restaurant, either monthly or annually, through our payment partner. Your subscription renews automatically until you cancel.

Cancelling

You can cancel at any time from your dashboard under Plan & billing, or through the billing portal. When you cancel, your plan stays active until the end of the period you have already paid for, and it will not renew after that. We do not lock you into long contracts.

Refunds

As a rule, subscription payments are non-refundable. We do not offer refunds or partial refunds for the current billing period simply because you change your mind or stop using the service. Instead, you can cancel at any time to stop future charges, and you keep full access until the end of the period you have already paid for. This keeps our pricing simple and lets you leave whenever you choose, with no lock-in.

When we will issue a refund

We believe in karma and in running this business with integrity, and we never want a customer to feel they paid for something that did not work. So there is a clear exception to the rule above.

If ScanToDine suffers a genuine technical or software failure that prevents you from using the service as intended, we will always try to fix it first, as quickly as we can. If, after our reasonable efforts, we are genuinely unable to resolve the problem, you may request a refund for the affected billing period. This applies in two situations:

• The software is not working. A defect or failure on our side stops the application from functioning as it is meant to, and we are unable to fix it within a reasonable time.
• The software cannot handle your restaurant’s volume of orders. If your restaurant genuinely processes a very high, sustained volume of concurrent orders and our system is technically unable to keep up with that load, and we are unable to resolve it, that qualifies. This exception is strictly about a technical inability of our software to process your order volume. It does not cover your internet connection, your own devices or hardware, third-party services, staff error, or a simple preference to stop using the service.

Refunds under this exception are assessed in good faith, case by case, and cover the affected billing period only.

Refund processing fee

When we do issue a refund, a small percentage (approximately 5%) is deducted from the amount returned to you. To be completely clear: ScanToDine does not charge you anything to process a refund and keeps none of this amount. This deduction is a fee charged by our third-party payment provider to process the reversal, which we are unable to recover, so it unfortunately has to be borne by you. This percentage is set by the payment provider, not by us, and may change at any time in line with their own terms and conditions.

Failed or duplicate charges

If you are charged twice for the same period, or charged after a confirmed cancellation, email support@scantodine.com with your details and we will correct it promptly.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law, including the Consumer Protection Act, 2019 in India, or local consumer law in your country.

How to reach us

Email support@scantodine.com for any billing question. Please include the email on your account so we can find you quickly.